Finance Automate Simple Cases: Provide customers with instant access to the information they need, such as frequently asked questions, like password resets, login problems and balance checks. (01) Empower Self-Serve Boost self-service capabilities by facilitating complex workflows such as booking appointments or password resets. (02) Triage Complex Tickets OmniMind routes high-priority cases, like account opening, bereavement, to the right support team, ensuring that your customers get the help they need as quickly as possible.