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Effective as of June 01, 2023.
1. IntroductionThis Return Policy applies to the services offered by OmniMind, a SaaS provider specializing in chatbots based on proprietary data. Our commitment is to ensure customer satisfaction with our services.
2. Eligibility for ReturnsCustomers who have subscribed to OmniMind’s services are eligible to request a return under this policy.
3. 14-Day Full Refund PolicyOmniMind offers a 14-day full refund policy. Customers who are not satisfied with our services can request a full refund within 14 days from the start of their monthly subscription period.
4. Refund Request ProcedureTo initiate a refund, the customer must send an email request to firstname.lastname@example.org from the email account associated with their OmniMind subscription. The request should include the customer’s name, subscription details, and the reason for the refund (optional).
5. Processing of RefundsUpon receiving a refund request, OmniMind will process it within five business days. The refund will be credited to the original payment method used by the customer. The time taken for the refund to reflect in the customer’s account may vary depending on the financial institution.
6. Limitations and ExceptionsRefunds are only applicable to the monthly subscription fees. This policy does not cover any additional services or products that may be offered by OmniMind. The refund policy is not applicable in cases of misuse or abuse of our services.
7. Contact InformationFor any queries or further information regarding our Return Policy, please contact our customer service team at email@example.com.
8. Amendments to the PolicyOmniMind reserves the right to amend this Return Policy at any time. All amendments will be posted on our website and effective immediately upon posting.
9. Governing LawThis policy is governed by and construed in accordance with the laws of the European Union and is compliant with EU consumer rights and e-commerce regulations.
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