Bot responses might slow down for a few reasons:

The most common reason is OpenAI’s server load, which can lead to a slightly longer queue for API requests. It’s usually temporary, and even with your own OpenAI account, you can’t change that.

Another factor to consider is the GPT model you’re using in your widget (Widget Settings – ChatGPT). If you’re using GPT-4, response times might be noticeably longer.

Lastly, generating responses for some complex questions can take a bit more time. For example, creating a simple answer might take three to ten seconds, but generating a complex one could take up to twenty seconds with GPT-3.5 or up to a minute with GPT-4. I know, those are quite large timeframes, but that’s how a neuro-bot with its own knowledge base operates!