🛫 Start message

Why does the bot start its response with “Right now, the information I have might not be enough to give you a definite answer…“?

When your bot is uncertain about the correctness of an answer, or if its knowledge base contains conflicting information on a specific question, it starts the response with “Most likely.” In such cases, it’s recommended to supplement and refine the knowledge base and adjust your bot’s settings in Widget Settings => Behaviour.

You can also change the “Most likely” phrase to any other you prefer on the Customize tab. 

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