🛫 Start message Question: Why does the bot start its response with “Right now, the information I have might not be enough to give you a definite answer…“? When your bot is uncertain about the correctness of an answer, or if its knowledge base contains conflicting information on a specific question, it starts the response with “Most likely.” In such cases, it’s recommended to supplement and refine the knowledge base and adjust your bot’s settings in Widget Settings => Behaviour. You can also change the “Most likely” phrase to any other you prefer on the Customize tab. Doc navigation← 🚀 Share Widget mode🧩 Function “I don't know answer” → Was this article helpful to you? Yes No How can we help? Name Email subject message