Utilize the Custom AI Instructions field to add specific directives, such as prohibiting the agent from providing information about your company’s competitors or requiring it to ignore existing knowledge while answering some specific questions and providing predefined answers.

Step-by-step instruction:

1. Open the Agent that you would like to configure and navigate to the AI Model preferences tab. Here, open the Personality settings
2. Activate the Custom AI Instructions field if you want to specify instructions and rules for your Agent’s behavior. Be aware: activating Custom AI Instructions turns off all the other personality settings that you might set up earlier
3. Describe the instructions for the Agent in the Custom AI Instructions field
4. Click Save to apply the settings